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Important next steps below

Your WordPress worries will soon be gone since your subscription plan is ready to go! Please take the time to read over this short introduction so that you can get the most out of your subscription plan. Your purchase has also helped provide 1 medical treatment for a person in need with our partnership with B1G1, read more below…

Your next payment will automatically be deducted from the credit card you used with this purchase. You can Manage Your Account at any time with our client account portal. You’ll also find this link to manage your account in our website footer. If you need assistance please let us know.

We want you to have a 5-star experience so please let us know if there is another way we can impress you.

Grant Us Access to your website

What we need and how best to share

Please don’t email or message sensitive information like passwords to anyone ever because this is often sent as plain text instead of being encrypted.

We’ll need your WordPress admin login details and access to your web hosting account. Your WordPress access is the priority. We have two ways we’d recommend you safely share access to these two accounts.

    1. If you have a LastPass account you can share your website details with help@airtightsite.com You can do this with a free LastPass account.
    2. Use an encrypted form with Password Link. The link that will be provided is a one-time use link so please do not visit this link. Send the link to help@airtightsite.com

Once we have access we’ll create our WordPress admin account. We’ll notify you we have access so you can then change your password if you wish. Not all web hosting companies can create another user to manage the account, but we’ll let you know if that is possible.

What to expect next

Getting to work on your site

With your WordPress support request submitted and full access to your site and hosting account received, we’ll do a full backup, website audit, and any critical security issues fixed within 24 hours.

We’ll report on our findings and recommendations. Going forward you’ll be able to send us any additional requests you have for your website and we’ll continue to manage the site security.

Each month you’ll receive a report on our activities on your site. If you have any questions please don’t hesitate to ask our team.

The impact you’ve helped create

The less fortunate than us are given the opportunity to grow

We have a few giving stories that we support on your behalf. Today you’ve helped provide 1 medical treatment for a person in need.

Plus it doesn’t stop there each month you stay with us you’ll continue to make an impact. You can check out more of the stories we support on our impact page. We’ll also make an impact when you leave a review.

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